Last updated: July 2, 2025
Social Circles, LLC ("Social Circles," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit High5 Circles (the website, mobile site, emails, APIs, and related services—the "Service").
If you do not agree with the practices described here, please do not use the Service.
This Policy applies to information collected:
It does not cover information collected by independent coffee venues or by third-party sites you may reach via links.
Account Data: Name, email, password hash, profile photo, bio, interests, referral code.
Purpose: Account creation, sign-in, profile display.
Identity-Verification Data: Government ID image, selfie video, facial biometrics, date of birth, address (via Stripe Identity).
Purpose: Safety checks, fraud prevention, regulatory compliance.
Transaction & Subscription Data: Stripe customer ID, plan type, billing status, payment history.
Purpose: Process payments, manage free-trial promotions, detect failed payments.
Circle Participation Data: Reservations, seat status, venue chosen, date/time attended.
Purpose: Matchmaking, reminder emails, analytics.
Device & Usage Data: IP address, browser type, referring pages, clicks, session duration, cookies and similar identifiers.
Purpose: Site performance, security, analytics (Mixpanel), conversion tracking (Meta Pixel, Google Tag Manager).
Communications: Email content, support tickets, survey responses.
Purpose: Customer support, service improvements, marketing (Mailgun, Mailchimp).
We do not intentionally collect government ID numbers beyond what is required for identity verification, nor do we collect health or credit-report data.
When you complete an identity check, Social Circles and Stripe each act as independent data controllers for the verification data.
Stripe will process its copy in line with its Privacy Policy and typically retains ID information for up to 3 years (biometric templates ≤ 1 year).
If you wish to delete your data:
If you are unable or unwilling to complete the online ID check, email us before booking and we'll arrange a manual document inspection at the café or cancel your reservation at no cost.
Contract: We need the data to provide the Service you requested (create an account, book a Circle, take payment).
Consent: Email marketing, cookies that are not strictly necessary. You can withdraw consent any time.
Legitimate Interests: Site security, analytics, improving products—balanced against your privacy rights.
Legal Obligation: Tax records, anti-money-laundering rules, responses to lawful requests.
We never sell or rent your personal information. We do share it with:
Stripe, Inc.: Payment processing & identity verification.
Supabase, Inc. / Render: Managed database, hosting, serverless edge functions.
Mailgun Technologies, Inc.: Transactional email delivery.
Mailchimp (Intuit): Marketing campaigns & welcome journeys.
Meta Platforms, Inc.: Conversion tracking & custom audiences (via Meta Pixel).
Mixpanel, Inc.: Product analytics & funnel metrics.
Make .com (Celonis): Workflow automation (e.g., trigger welcome emails).
Law enforcement / regulators: When required by subpoena, court order, or similar legal process.
Successor entity: In connection with a merger, acquisition, or asset sale (with notice and choice where required).
All third-party service providers are bound by contractual obligations to keep data confidential and to use it only for the specified purpose.
We use:
You can manage cookies through your browser settings or industry opt-out tools (e.g., AboutAds.info). Disabling cookies may limit functionality.
Account data – kept while your account is active and for up to 2 years after deletion for audit, fraud prevention, and tax purposes (unless a longer period is required).
Payment records – retained 7 years under IRS guidelines.
Identity-verification images – automatically deleted by Stripe within 30 days of verification (see Stripe Identity retention policy).
Marketing opt-out records – retained indefinitely to honor suppression lists.
We use industry-standard safeguards:
No system is 100% secure; you share information at your own risk. Notify us immediately of any suspected breach.
Access / Update: Log in to view or edit profile information.
Delete Account: Email support@high5circles.com or use in-app deletion (coming soon). Some data (e.g., billing records) may be retained as required by law.
Marketing Opt-Out: Click "unsubscribe" in any marketing email or adjust settings in your profile.
Subject to verification, you may:
We do not sell or share personal information for cross-context behavioral advertising as those terms are defined under California law. See Sections 2–4 for categories collected, sources, and purposes. California residents may submit a rights request via email.
The Service is not directed to children under 18. We do not knowingly collect personal data from anyone under 18. If you believe we have collected such data, contact us and we will delete it.
We are based in the United States. By using the Service, you understand your information will be transferred to, stored, and processed in the U.S. and possibly other countries with different data-protection standards than your jurisdiction. Where required, we rely on Standard Contractual Clauses or other approved safeguards for cross-border transfers.
We may update this Policy periodically. We will post the revised version and change the "Last updated" date. Material changes will be announced via email or in-app notice. Continued use of the Service after the effective date constitutes acceptance.
Social Circles, LLC
support@high5circles.com
© 2025 Social Circles, LLC. All rights reserved.